Privacy Policy

Last Updated: May 2026.

At Travel Escapes (License: TA 0348), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, apply for a job, or book a holiday with us, in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act.

1. Who We Are

Travel Escapes is the Data Controller responsible for your personal data.

  • Address: Suite 30, The Hyde Building, The Park, Carrickmines, Dublin D18 EY94
  • Email: book@travelescapes.ie
  • Data Protection Contact: [Optional: Insert Name/Contact Details if you have a designated Data Protection Officer or Representative, otherwise delete this bullet]

2. The Personal Data We Collect

We collect and process the following types of information:

  • Identity & Contact Data: Your full name, date of birth, age, gender, passport details, nationality, marital status, postal address, email address, and telephone number.
  • Financial & Booking Data: Payment card details, billing address, and details of your previous and planned bookings with us.
  • Special Category (Sensitive) Data: To ensure your safety and comfort, we may collect details regarding medical conditions, accessibility requirements, allergies, or dietary preferences. We only process this data with your explicit consent, which you provide at the time of booking.
  • Technical & Usage Data: When you use our website, we collect data to help with site optimisation, analytics, and security (e.g., IP addresses, browser types, and usage patterns).
  • Children’s Data: We collect personal data regarding children (under 18) only when provided by a parent or legal guardian for the purpose of fulfilling a travel booking.
  • Job Applicant Data: If you apply for a position with us, we will collect information necessary for the recruitment process, such as your CV, employment history, and references.

3. How and Why We Use Your Data

We will only use your personal data when the law allows us to. We process your data under the following legal bases:

  • To Fulfil a Contract: To manage your booking, send confirmation invoices, book flights and accommodation, process payments, and assist with check-in.
  • Legitimate Interests: * To respond to your ‘Contact Us’ queries.
    • To administer and operate our business securely.
    • To perform website analytics, site optimisation, and ensure network security.
    • To evaluate job applicants to ascertain suitability for specific roles and recruit new staff.
  • Consent: To send you our email newsletters and marketing promotions. You can withdraw your consent and opt out at any time by clicking the ‘unsubscribe’ link in our emails. We also rely on your explicit consent to process any health or dietary requirements.
  • Legal Obligation: To comply with regulatory requirements, such as sharing data with customs agencies, port authorities, border control, or law enforcement where mandated by a court order or law.

4. Who We Share Your Data With

To successfully arrange your holiday and operate our business, we must share relevant personal data with trusted third parties, including:

  • Travel Suppliers: A broad and evolving global network of regular and ad-hoc travel partners required to fulfil your itinerary. This includes, but is not strictly limited to, airlines, accommodation providers, car hire companies, tour operators, cruise lines, ground handlers, excursion providers, and insurance companies.
  • Government Authorities: Immigration, customs, airport authorities, and border control agencies, as required by the destination country.
  • Service Providers: IT support, payment processors, and our newsletter distribution service (who are strictly contractually bound to use your data only on our behalf).
  • Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.

5. International Data Transfers

Because travel is global, fulfilling your booking may require us to transfer your personal data outside of the European Economic Area (EEA).

When we transfer your data internationally, we ensure it is protected by confirming at least one of the following safeguards is in place:

  • The destination country has been deemed to provide an adequate level of protection by the European Commission.
  • For transfers to the USA, we ensure the recipient is part of the EU-US Data Privacy Framework (DPF).
  • Where necessary, we use Standard Contractual Clauses (SCCs) approved by the European Commission to legally safeguard your data with third parties.

6. Data Security and Retention

We have implemented robust technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

We retain your personal data only for as long as necessary to: (i) fulfil the purposes set out in this notice, (ii) provide your booked travel arrangements, (iii) comply with legal and regulatory obligations (such as filing our accounts, which typically requires holding financial records for six years), or (iv) comply with our usual business data retention policies.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct any inaccurate or incomplete data.
  • Right to Erasure: Request that we delete your personal data (the “right to be forgotten”), where there is no legal reason for us to continue holding it.
  • Right to Restrict Processing: Ask us to suspend the processing of your personal data.
  • Right to Data Portability: Request the transfer of your data to you or a third party in a machine-readable format.
  • Right to Object: Object to our processing of your data based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we rely on consent (e.g., marketing or health data), you can withdraw this at any time without affecting the lawfulness of processing that took place prior to the withdrawal.

To exercise any of these rights, please email us at book@travelescapes.ie. We do not use any personal data for the purpose of automated decision-making or profiling.

If you are unhappy with how we have handled your data, please contact us first so we can rectify the situation. You also have the right to lodge a formal complaint with the Irish Data Protection Commission (DPC).

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